Billing & Payment FAQs

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Paperless Billing
Q.
How do I sign-up for paperless billing?
A.

You can sign up for paperless billing by logging into your online account or by contacting a customer service representative, M-F, 8 a.m. – 5 p.m. at 405-272-9741 locally or 800-272-9741, for all other areas.

Q.
Why should I consider going paperless?
A.

There are many reasons to go paperless. Not only is it the most environmentally friendly choice, it’s also more convenient and secure because there is no paper trail.  By going paperless, you can get your bill sooner because you don’t have to wait to receive your bill in the mail.

Q.
Does OG&E charge for paperless billing?
A.

No! With paperless billing there is no sign-up, transaction or service fee charged by OG&E.

Q.
How will I receive a cut-off notice if I go paperless?
A.

There are multiple levels of cut-off notices.  There is a 10-day notice that is mailed separately from your bill.  This will continue to be mailed separately.  There is also a 48-hour notice that is printed on existing bills.  This will be noted on your online bill.  Please remember, you are responsible for your bill even if you do not receive an electronic notice of your bill.

Q.
What do I use for verification of electric service in situations such as school enrollment?
A.

You can print out a copy of your bill online. There is also an existing “verification of service” letter that is acceptable for situations such as school enrollment. You can print this letter from oge.com by logging in to your account and choosing the option "Obtain a Letter from OG&E."

Q.
I didn’t sign-up for paperless billing, but received a letter in the mail stating I did. Why?
A.

Someone with access to your account set up paperless billing on your behalf.  Check with other members of your household or others you may have shared your account details with.  If you would like to be removed from paperless billing, please change your settings online by logging in to your account or by contacting a customer service representative, M – F, 8 a.m. – 5 p.m. at 405-272-9741, locally, or 800-272-9741 for all other areas.

Q.
I am on paperless billing, but I didn’t receive an email telling me my bill is ready. Why not?
A.

There are several reasons why this could be happening. Make sure that you are not blocking emails from OG&E and that your inbox is not full. Also verify that the email address on your account is correct.  

Q.
I no longer have access to my email account that I used to sign up for paperless billing. How do I know when my bill is available?
A.

When your current bill is available, you can view it online after logging in to your account. Remember, you are responsible for paying your bill each month, even if you don’t receive an email notification.  Please update your account with your new e-mail address.

Q.
How do I read the Currents newsletter that used to come with my paper bill?
A.

You can access Currents online for the latest news and information from OG&E.  However, due to its file size, we will not email a copy with your bill notification. 

Q.
Can I still sign up for Auto Pay if I go paperless?
A.

Yes.  In fact, this is a great complement to paperless billing, making it even more convenient.

Online Billing
Q.
Do I have to sign up for paperless billing to access my account information or to pay my bill online?
A.

No.  Going paperless is simply a choice.  Signing up for online services allows you to pay your bill online, with the option of receiving a paper bill if you wish.

Q.
I have forgotten my user name and/or password. What should I do?
A.

Click the Need Help Signing In? link on the home page for assistance signing in to your account.

 

Q.
Does OG&E charge for online billing?
A.

No! With Online Billing there is no sign-up, transaction or service fees charged by OG&E to view or pay your bill with your checking or savings account.

Q.
When I sign up for online services, I’m asked for an activation code. What is the code and how do I find it?
A.

Your activation code is specific to your account and location. This can be found on your first bill received after move-in or on your most recent bill. If you no longer have access to your payment stubs, please contact the OG&E call center at 405-272-9741 or 800-272-9741 to receive your personal activation code.

Q.
Can I have notifications that my bill is available sent to multiple email addresses?
A.

Yes, you can send the notification to as many email addresses as you want.  Some customers use this to send a notification to both their work and home email accounts.

Q.
How do I register multiple accounts with the same user name and password?
A.

Once you have registered your first account, log on and use the Add and Delete OG&E Accounts button on the menu to the left.

 

Q.
I have completed registration but when I try to log in I am unable to access the site. Why?
A.

Make sure that you have enabled cookies on your browser. This is usually the problem.

Q.
My email address has changed. How do I redirect my OG&E Online Billing notifications to my new address?
A.

Click the Change User Name, Password, E-mail Addresses link here or on the menu to the left. Edit the primary email address field and hit the “Change” button. Remember, you are responsible for paying your bill each month, even if you don’t receive an email notification.

Q.
When will my payment post?
A.

Payments usually post the next business day. Observed bank holidays will delay the payment posting to the following business day.

Q.
How do I view my lease or rental property information?
A.

 If you see the text "View Property Data" under "View Another Account," you may access your property information.

When first viewing information, you may see two areas of data.

If you have some properties that have the same exact street address, city and state, but different apartment numbers, you will see an area called Multi-Unit Properties. It shows the street address, city, state, and the number of units at the property. You can click on the address itself for a detailed list of all units at the property.

The other area of data will say "Individual Properties." These are individual addresses that have only one unit per address.

Once the detailed information is shown, you may click on any column name to sort the information by that column.

The 'In Name' column can have 3 meanings. If it says 'Yes', that unit is in your name as the property owner. The 'Move in' column shows the date you moved in. If it says 'No', that unit is not in your name as the property owner. The 'Move out' column shows the date you moved out. If it says 'No', the unit is currently not in your name and we have no records to indicate that it has ever been in your name. The 'Move in' and 'Move out' columns are blank.