Many Arkansas SmartHours customers have asked us about their higher-than-average summer electric bills. We’ve looked into it and found that, in addition to hotter June and July weather increasing bills, we experienced a technical error that sent an incorrect price signal to you on nine days in June and July. During June and July, six days were designated and billed at a higher rate as Tier 4 days (critical), and those days should have been designated and billed at a lower rate as Tier 3 days (high); two days were designated and billed as Tier 3 days (high), and those days should have been designated and billed as Tier 2 days (standard); and one day was designated and billed as a Tier 2 day (standard), and should have been designated and billed as a Tier 1 day (low). We’ve been working with the staff of the Arkansas Public Service Commission to determine the best way to credit your account.
Beginning the week of August 21, 2017, we’ll be issuing you a credit that reflects the difference between the higher rate you were charged and the lower rate you should have been charged during those nine days,, plus applicable franchise fees and taxes. Watch your mail box for a letter that will provide you more information including the amount of your refund, which will be credited to an upcoming bill.
In the meantime, below is a link to some helpful information to take advantage of SmartHours pricing.
We sincerely apologize for the error.
NOTE: This message does not apply to Oklahoma customers, Arkansas customers on the standard rate or Arkansas customers on the Time-of-Use rate.
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