SmartHours Pricing Issue

July 18, 2017

Dear SmartHours Customer,

We have had a technical issue today with our SmartHours pricing. Tomorrow, Wednesday, July 19 should have been scheduled as a High day between 2:00-7:00 p.m., with a Critical Event scheduled for 4:00-6:00 p.m. However, because of the issue, your price notification for tomorrow will note it as a Low day (6¢). We will honor the 6¢ price. Given the extreme heat and demand on our system, the Critical Event will continue as planned between 4:00-6:00 p.m. tomorrow.

We encourage you to take advantage of tomorrow’s Low price of 6¢ before the Critical Event begins. Pre-cool your home at that low rate right up until 4:00, then program your thermostat so that your air conditioner is not running much or at all from 4:00-6:00. If possible, plan your afternoon tomorrow so that you are out shopping, catching a movie, strolling through a mall, splashing in a swimming pool or otherwise avoiding using a lot of electricity at your home between 4:00-6:00.

The technical issue has been resolved.

From your friends at OG&E