SmartHours FAQs

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About SmartHours
Q.
What is the SmartHours program?
A.

SmartHours is a time-based program that allows customers to save money all summer long.  SmartHours allows you to save money by reducing or shifting some of your energy usage away from peak hours (summer weekday afternoons, M – F, June 1 – Sept. 30, 2 p.m. – 7 p.m. excluding recognized national holidays) to off-peak hours, when energy costs less.  The price during peak hours varies, and each day, you’ll receive advance notice of the next day’s peak price – by your choice of text, phone, email, or all three – so you can manage your energy use.  Small changes can help you save big.

Q.
How does myOGEpower work?
A.

myOGEpower receives current usage information via the Smart Grid, which allows customers to see their energy usage in incredible detail. Customers can track and manage electricity use more efficiently, view current usage and see an estimated monthly bill. They can also see how small changes in their daily routine can save energy and ultimately help save money to lower their bills.

Q.
What is myOGEpower.com?
A.

myOGEpower is a free online tool that offers several ways for customers to monitor their electricity use – daily, weekly or monthly. With this tool, you can compare your current rate to other options offered by OG&E with the rate comparison tool, view your estimated monthly bill, and see how small changes in daily activities can affect your bill. By activating your myOGEpower account you are not switching to the SmartHours Price Plan. 

SmartHours Pricing
Q.
What price do I pay?
A.

During the hours of 2 p.m. to 7 p.m., Oklahoma residential customers will pay one of the following base prices: 5₵, 10₵, 22₵, 42₵. In Arkansas, residential customers pay base prices of 5₵, 10₵, 24₵, 42₵  These prices do not include taxes and fees. Small commercial customers on peak prices follow a similar structure.

Q.
Why does the price change during peak hours?
A.

To meet customer demand during peak hours, OG&E must use its most expensive generating units or purchase electricity from others at a higher cost. The SmartHours program gives customers the option to change when and how they use electricity so they can benefit by shifting their use to times when the price is lowest.

Q.
What determines the peak price?
A.

Peak price is determined from the estimated use of all customers and the availability of less expensive electricity.The variable peak prices within the program (currently $.05/kWh for the low rate, $.10/kWh for the standard rate, $.22/kWh for the high rate and $.42/kWh for the critical rate*) are determined by a formula in the SmartHours (VPP) tariff, which you can find in the Oklahoma Rate Tariffs sections of our website. *These costs include fuel charges, and the prices in the tariff do not include fuel.

Q.
How is the price different from what I am on now?
A.

Most customers are on the standard rate. The standard rate is an average of the price of electricity and the estimated peak demand. This means that those on the standard rate pay a higher price 19 hours of the day when costs are low and may pay a lower price only 5 hours of the day when costs are high.

Q.
What is a critical event and why is one called?
A.

Critical events, while rare, can occur any day of the week, at any time of the year and can last up to eight hours. SmartHours customers receive notice of a critical event at least two hours ahead.Critical Events  are called when customer demand is expected to be high. OG&E is trying to reduce the peaks every summer, and regardless of temperatures, every summer has a peak demand. The goal of the SmartHours program is to reduce the summer peak day by as much as possible. If we believe a summer peak day may occur we attempt to set the price high to achieve the maximum reduction possible.

About the SmartTemp Thermostat
Q.
Can I have more than one SmartTemp Thermostat installed?
A.

Yes. Customers can receive as many thermostats as there are air conditioning units in their home or business.

Q.
How does the SmartTemp Thermostat work?
A.

The SmartTemp Thermostat is a state-of-the-art, programmable thermostat which allows customers to set their temperature preferences based on the current price of electricity.  When the thermostat is installed, customers are assisted by the installer to set their temperature-price preferences. Once these are set, the thermostat will receive price signals through the Smart Grid system and adjust based on the customer’s preprogrammed preferences; these preferences and the resulting temperature settings can be overridden or changed by the customer at any time.

Q.
Will the SmartTemp Thermostat work if I have a window unit?
A.

Not at this time, but you may still switch to the rate without a SmartTemp Thermostat.

Q.
Who manufactured the SmartTemp Thermostats?
A.

There are two versions of the SmartTemp Thermostat. One is manufactured by Energate and the other by Carrier. These are specifically designed to work in conjunction with Smart Grid programs and are compatible with most HVAC and/or heat pump systems.

Q.
Will the SmartTemp Thermostat installers work on the HVAC system as well as install the thermostats?
A.

No. If the installers see any HVAC performance or safety issues while installing the SmartTemp Thermostat, they will ask the customer to call his/her HVAC contractor or electrician.

Q.
What do the lights on the SmartTemp Thermostat indicate?
A.

There are four LED lights on the SmartTemp Thermostat. Yellow signifies a low price day, orange a medium price, and red is a high or critical price day. The blue LED indicates that the thermostat has adjusted the set-point temperature based on your conservation settings. Conservation will be displayed on the screen instead of the set-point name.

Q.
Why does my A/C seem to run more frequently since my new thermostat was installed?
A.

The SmartTemp Thermostat is designed to keep the temperatures in a narrow range and minimize over and under-shooting the set-point. As a result it may run more often than an older thermostat with a wider range around the set-points but for shorted length of times.

Q.
Why is my A/C coming on an hour before I want it to?
A.

When the price for a medium, high or critical event is sent, the anticipation function is disabled. The anticipation time begins to heat or cool the space one hour early so the temperature is at the desired set-point at the designated time.  The thermostat’s default setting of 60 minutes anticipation time is ignored when there is a price event.

 

Q.
What is pre-cooling and why is it important?
A.

Pre-cooling is designed to cool your home or business to a temperature below your set-point prior to the peak demand period (2 p.m. – 7 p.m.). This process is done while the cost of electricity is the least expensive. By pre-cooling, the temperature in your home or business, will allow your HVAC system to remain off and coast for a period of time (approx. 2 hours) and save you money by decreasing the operating time when prices are high. How long it coasts is dependent on how much you pre-cool and how well your home or business is insulated. When your thermostat was installed, you may have been prompted by your installer to set a temperature to pre-cool your home. This is a recommended setting for customers and will allow your home to stay cool longer while your thermostat is bumped up a few degrees during peak hours.

 

Q.
How do I set up my SmartTemp Thermostat to pre-cool?
A.

To program your SmartTemp Thermostat for pre-cooling insert a new set-point (one that is not already in use by the weekday schedule) in your weekday schedule to start around noon and set the pre-cooling temperature at least 2 degrees lower than the set-point that was in effect at noon. Step-by-step videos can be found here or you can contact the OG&E SmartHours call center at 877-898-3834 M – F 7 a.m. – 6 p.m.

Q.
How do I tell my A/C when I’m not home, or set it to my schedule?
A.

There are four default weekday set-points (Wake, Leave, Return, and Sleep). There are two default weekend set-points (Wake and Sleep). The set-point menu is used to change the temperature associated with each set-point. The schedule menu is used to change the time associated with each set-point. Up to 6 set-points can be used per day.  There is also an extend hold set-point for when you plan to be away from home for several days like vacation. Step-by-step videos can be found here or you can contact the OG&E SmartHours call center at 877-898-3834 M – F, 7 a.m. - 6 p.m.

Q.
Can I change the temperature setting on my SmartTemp Thermostat during a price event?
A.

Yes, you always control your temperature and comfort. You can temporarily override your thermostat settings until your next scheduled set-point, or you can change the temperature set-point and schedule.

 

Q.
Can I make the SmartTemp Thermostat operate like a manual thermostat?
A.

Yes, by setting only one set-point for each day and using the temporary override to adjust the temperature during the day, it will function like a manual thermostat.  However, you may miss opportunities to save money during the day if you are not home to make the adjustments for higher-priced hours.

Q.
Can I change the SmartTemp Thermostat on the internet?
A.

Not at this time. OG&E is continuing to evaluate this and other technology options.

 

Q.
Does OG&E see, monitor or control my SmartTemp Thermostat?
A.

No. You are in complete control. The SmartTemp Thermostat receives price signals from OG&E.  Based on your settings, it will adjust the temperature of your home, which means you always control how cool your home is and how much you can save. This program is designed to provide customers with the opportunity to reduce their electricity usage based on their needs and lifestyles changes. The thermostat allows a convenient way to automate their changes and choices.

Q.
My SmartTemp Thermostat screen is blank. What should I do?
A.

The thermostat is powered by your air unit, so if your thermostat is blank, please call your licensed HVAC repair company.

Q.
I sometimes get a message on my screen “Output short circle. Check wiring”. What should I do?
A.

Contact the OG&E SmartHours call center at 877-898-3834. They will send the installer to check for an intermittent short circuit in the SmartTemp Thermostat installation. If it is in the thermostat they will repair it at no cost to you. If not, they will tell you to contact your HVAC repair service.

 

Q.
What should I do if the SmartTemp Thermostat heat or cool animation (flame or snow flake) shows it is on but the furnace or A/C is not running?
A.

Contact the OG&E SmartHours call center at 877-898-3834. They will send the installer to check the thermostat. If it is incorrect, they will repair or replace it at no cost. If the problem is with your HVAC equipment, they will recommend that you call your HVAC repair service.

 

Q.
For two days a month, in the winter, my thermostat indicates that I am in conservation mode. What should I do?
A.

Set your SmartTemp Thermostat to the “Max Comfort” mode until springtime. This will override and ignore all incoming price signals. A short instructional video is available on our video page that shows how to manage this setting.

Q.
Why does the text on my SmartTemp Thermostat screen flicker?
A.

It is normal for people to see flicker in the text if they look at it on an angle or if they are looking at the Conservation screen. This is cosmetic and does not affect the thermostat’s operation.

Q.
What should I do when I receive a low battery message on my thermostat screen?
A.

Carefully remove the faceplate and replace the CR2032 3V lithium battery. The battery is for back up only in case of a power outage.

Contacting OG&E
Q.
What if I have more questions about the SmartHours program, SmartTemp Thermostat or installation?
A.

For more information or questions regarding equipment compatibility, thermostat operation or new HVAC systems, please contact the OG&E SmartHours call center at 877-898-3834 (M – F, 7 a.m. – 6 p.m.). 

 

Q.
Who do I call if my air conditioner or heater is not working?
A.

If you have reason to believe that the thermostat is not working properly, call the OG&E SmartHours call center at 877-898-3834. For all other issues, call your HVAC repair service. If you do not know you can always call OG&E first.

 

Q.
How do I file a complaint?
A.

If your complaint is about SmartHours, please call the SmartHours Call Center at 877-898-3834. For any other issues, please call 405-272-9741 (OKC) or 800-272-9741 (all other areas).

 

Q.
Can I unenroll from SmartHours at any time, or is this price plan similar to a contract?
A.

SmartHours is not a contract; you can unenroll at any time by calling the OG&E SmartHours call center at 877-898-3834 to change your rate plan. However, if you unenroll during your first year, you will not receive the best bill guarantee, but over 99 percent of customers save on the rate!