We are pleased to inform you that our recent technology system upgrade is complete. You can now fully access your accounts and all related services online or in the app. This FAQ provides clear and concise answers to common questions about the post-upgrade process, and what you can expect during this time. Thank you for your patience as we improve our systems to serve you better.

Known Upgrade Issues 

I made or scheduled a payment on OGE.com, through the app or by text for March 26 or after and I do not see that payment reflected in my account. What does this mean?  

• We are still processing these payments, and our team is working as quickly as possible. We expect these payments to be processed for all customers by April 11.  

• Once your payment is posted, you will see your payment pending in your account and it will then be drafted from your bank account.  

• You do not need to take any action and do not need to submit an additional payment. 

• We apologize for this inconvenience and this issue will not impact your electric service. 

My bill isn’t due yet, but my account is showing as past due, is that right? 

• No, and this error will not impact your electric service.  We are working on resolving the incorrect status. 

When I checked my OGE.com account, I saw duplicate pending payments that I did not submit, will I be charged for all of the duplicate payments?  

• No, you will not. We are aware that some customers saw duplicate payments and incorrect payment amounts. Our team has resolved this issue and your accurate balance should be reflected in OGE.com by April 4. 

I am seeing incorrect billing history or no billing history in my OGE.com account. What should I do? 

• We are aware of this issue and our team has resolved it.  This is also causing customers to not be able to download a PDF copy of their bill. We are still working on resolving this issue.  No action is required and this will not impact your electric service. 

I do not see the energy usage chart on my bill and on Energy Insights. How can I see my usage? 

• Energy Insights is showing inconsistent information for some customers. This has caused the energy usage chart to not be displayed on some customer bills. We are aware of this issue and our team is working to resolve it as quickly as possible.  

I get an error when I submit a request for New Construction. How can I submit my request? 

• We are aware that the New Construction request on OGE.com is displaying an error for some customers. Please contact our New Construction team to submit your request at 405-619-6500 or 1-800-380-4643. 

General Questions

What changes should I expect with the upgrade? 

• This technology upgrade will give us a better overall view of your account so we can enhance services for a better overall customer experience.

Why was this upgrade implemented? 

• The upgrade was implemented to give us more tools and options to better serve you and improve your overall experience with us.

Will my electric service be affected? 

• No, this upgrade only impacts OG&E’s technology systems. There was no impact to your electric service.

Billing and Payments

Will my billing schedule be affected? 

• Now that the upgrade is complete, your bill due date and bill delivery date may be shifted later by one business day. No action is required on your part, and the new payment dates will automatically be reflected on your account.

Will my account number or billing details change? 

• No, your account number and billing details (outside of bill due date) will remain the same.

How do I make payments? 

• Pay online at OGE.com or via the OG&E App.

• Call U.S. Payments at 877-306-9274.

• Find a payment kiosk near you by visiting OGE.com/kiosks.

• Mail your payment to:

  OG&E

  PO BOX 24990

  OKLAHOMA CITY, OK 73124-0990

What if my bill seems incorrect after the system upgrade? 

• Please use the feedback form OGE.com/UpgradeHelp if you have an issue, you believe might be related to the upgrade (e.g., a large change to your bill amount, a missing payment you submitted previously, etc.).

Are there any changes to Auto Pay or scheduled payments?  

• Auto Pay and scheduled payments may be delayed due to the system upgrade. Please check your account on OGE.com to ensure payments have been processed.

Are there any changes to my Deferred/Delayed Payment Arrangement?

• A slight adjustment may be made to your Deferred/Delayed Payment Arrangement to better align with your bill due date. Starting from your next billing cycle, your payment dates could be shifted by one day. No action is required on your part, and the new payment dates will automatically be reflected on your account.

Will electric service disconnects resume? 

• Normal operations have resumed and disconnects will resume soon.

Will I see an amount change in my Average Monthly Billing/Levelized Billing amount?  

• You may see an increase in your amount starting with your next billing cycle. Your previous amount may have been lower due to an issue in our current calculation that was resolved as a part of the upgrade.

Accessing your account online

Will my login or access to my account change? 

• No, your login nor access to your account will change.

Do I need to reset my password? 

• No, you will not need to reset your password.

Customer Support

Who can I contact for help? 

• You can call Customer Support at 405-272-9741 (OKC metro) or 800-272-9741 (all other areas).

• You can also provide feedback online at OGE.com/UpgradeHelp if you notice a change in your billing amount or another question that you believe is related to the upgrade.

What are the support hours? 

• Support hours are Monday – Friday, 8 a.m. - 5 p.m. CDT.