You can quickly report an outage on our app (available on iOS and Android), submit a report online, or text OUT to 32001 if you're signed up for myOGEalerts. Visit our System Watch outage map to view the areas currently experiencing power disruptions.

You can pay online anytime, or, if you’re signed up for myOGEalerts, you can text to pay your bill. You can also pay by phone through your checking or savings account. There is a $3.50 processing fee for payments up to $600 that are made with credit or PIN-less debit cards. OG&E does not receive any portion of the payment processing fees. To pay, call U.S. Payments at 877-306-9274.

Visit Billing & Payment Options for more ways to pay.

Residential customers can call 405-272-9741 (in the OKC metro) or 800-272-9741 (outside the OKC metro) from 8 a.m. - 5 p.m., CT, Monday - Friday.

Business customers can call 888-988-9747 or email businessadvantage@oge.com to contact the Business Advantage Group. Available 8 a.m. - 5 p.m., CT, Monday - Friday. Visit “Business Solutions” for more information.

You can make changes to your residential service or business service online, or call 405-272-9741 (in the OKC metro) or 800-272-9741 (outside the OKC metro) from 8 a.m. - 5 p.m., CT, Monday - Friday.

Visit the “myOGEalerts” section of our website to sign up for email, phone and text alerts.

Spanish-speaking customer service representatives can be reached by calling 800-272-9741.
Nuestros asesores de atención al cliente en español pueden ser contactados llamando al 800-272-9741.

The cost for electricity is a combination of the customer charge, energy charge, fuel adjustment amount, applicable taxes/fees and applicable riders.

The customer charge is a fixed monthly fee for the cost of providing electric service to each customer and the minimum monthly bill amount. The customer charge is $13.00 for residential customers. 

The energy charge varies based on your rate, your usage (kWh) and the time of year. Here is an explanation of the energy charge for residential customers on the Standard Rate. 

Summer Season: June - October
First 1400 kWh per billing cycle @ 6.85¢ per kWh
All additional kWh per billing cycle @ 7.60¢ per kWh

Winter Season: November - May
First 600 kWh per billing cycle @ 6.85¢ per kWh
All additional kWh per billing cycle @ 2.63¢ per kWh

The fuel adjustment amount is the cost of the fuel used to generate electricity. Multiply the fuel adjustment factor times the kWh used to determine the cost of fuel included in the charge for electric service. OG&E does not profit from the cost of fuel.

There are 2 types of riders at OG&E:

a. Optional Rates: Programs to which customers subscribe, such as renewable energy programs and advanced time of use rates.

b. Cost Recovery Mechanisms: Riders that recover costs outside of OG&E's control (e.g. storm restoration costs) and costs for major infrastructure projects, such as grid enhancement.

This can be found by looking at the back of your most recent bill, listed under the Current Charges section. Access your bill under My Account section on OGE.com.

You can find detailed information about all OG&E’s rate tariffs here.

Just sign in to OGE.com and visit the Manage Account page under My Account. Then, click on the Enrollments tab. If you have multiple electric accounts, you can view the enrollment details for each one separately.

The total cost of electricity is a combination of the customer charge, charge for electric service, and taxes and fees. Your cost may increase or decrease by the amount to be recovered with the approved automatic adjustment charges.

The customer charge is a fixed monthly fee for the cost of providing electric service to each customer and the minimum monthly bill amount. The customer charge is $9.75 for residential customers.

The monthly rates for basic residential service are shown below. 

OG&E rates include two seasonal rates as follows: 
Summer Season – OG&E revenue months of June through October of any year. 
Winter Season – OG&E revenue months of November of any year through May of the succeeding year. 

Residential Service Rate (R-1) 
Customer Charge: $9.75 per month 
Energy Charge: Summer Season – 0-1400 KWH per month @ 5.80¢ – 1401 and over kWh per month @ 8.50¢ Winter Season – 0-600 KWH per month @ 3.60¢ – 601 and over kWh per month @ 2.60¢

There are 2 types of riders at OG&E:

a. Optional Rates: Programs to which customers subscribe, such as renewable energy programs and advanced time of use rates.

b. Cost Recovery Mechanisms: Riders that recover costs outside of OG&E's control (e.g. storm restoration costs) and costs for major infrastructure projects, such as grid enhancement.

The ECR shall recover the Company’s net fuel and purchased energy cost which shall be applied to each customer’s monthly billing energy (kWh). Rate shall reflect the projected Energy Cost for the 12-month period commencing on April 1 of each year, a true-up adjustment reflecting the over-recovery or under-recovery of the Energy Cost for the 12-month period ended December 31 of the prior calendar year, and the cost of fuel incurred during the 2021 Winter Storm Uri.

Applicable to: All Rate Schedules on which Municipal Taxes are imposed by ordinances approved by the governing bodies of the municipalities in which the Company’s customers are located.

The EECR Tariff is to recover the incremental costs of energy efficiency programs approved by the Arkansas Public Service Commission. Recovery is limited to the incremental costs which represent the direct program costs that are not already included in the current rates.

The TCR Rider allows OG&E to recover the actual amount of Southwest Power Pool (SPP) Tariff Administration Services paid by OG&E and to credit customers with revenues received from SPP services.

The FRP defines the procedure by which all rates and applicable riders on file with the APSC, except those excluded in Attachment A-1 to the FRP tariff, may be periodically adjusted. The FRP shall apply to all electric service billed under the Rate Schedules, whether metered or unmetered.

The meter scrolls through many different displays that will show your kilowatt-hour (kWh) usage and other system and diagnostic information.
Most of the scrolling digital displays are identified by a number in the bottom left corner of your meter. This number represents what type of data is being shown. For example, if the number 01 is displayed, the corresponding number to the right indicates your kWh.
If the word "busy” is displayed, the meter is receiving or transmitting a communication. (OG&E can read your meter remotely. These meters send your electricity use information to OG&E via secure, two-way wireless communications.)
For customers on a time-of-use rate plan, the meter will indicate peak and off-peak periods. When the letter A is shown, the customer is in off-peak; letter B indicates peak time.
If the word "closed" is displayed, the remote disconnect switch is closed and power is available to the customer.
When the word “open” is shown, the service has been disconnected at the meter and you will need to contact OG&E to have meter service turned on.
The other items on display help the OG&E service personnel to determine service level and troubleshooting the installation of the meter.

The rights include: 
•    The right to request that OG&E disclose what personal information we collect, use, disclose and sell about you;
•    The right to opt-out of OG&E’s sale to third parties of any personal information about you (OG&E does not sell and will not sell personal information about you for any monetary value);
•    The right to require OG&E to delete personal information about you if the information is not legally required to be retained or otherwise subject to an exception from deletion.
•    The right to be informed as to the categories of personal information collected about you, and the purposes for which the information will be used. 
You may exercise your rights under the California Consumer Privacy Act as described in more detail below. Requests may be submitted through OG&E’s California Consumer Privacy Act consumer request webpage at CCPA Form or by toll free telephone number 1-800-272-9741. 

You have the right to request that OG&E disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
•    The categories of personal information we collected about you.
•    The categories of sources for the personal information we collected about you.
•    Our business or commercial purpose for collecting or selling that personal information.
•    The categories of third parties with whom we share that personal information.
•    The specific pieces of personal information we collected about you (also called a data portability request).
 

In addition, you have the right to request that OG&E delete any of your personal information that we collected from you, subject to certain exceptions, including when required to be retained by law or for our essential business or public utility purposes, such as providing services or products to you. These exceptions include record retention schedules and other requirements mandated by law that prohibit or restrict deletion of certain personal information. Once we receive and verify your consumer request, we will delete your personal information from our records, unless an exception applies.

To exercise the access, data portability, and deletion rights described above, please submit a request using one of the following methods:
•    Visiting CCPA Form
•    Calling us at 1-800-272-9741.
OG&E cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us.
We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request and whenever feasible, we will match the provided identifying information to the personal information provided when you started your OG&E utility service. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. You may also make a verifiable consumer request on behalf of your minor child.

We will respond to a verified consumer request for personal information within 45 days of receipt. If we require more time (up to 45 additional days), we will notify you of the reason and extension period in writing. We will deliver our written response through a secure link. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response will also explain the reasons we cannot comply with a request, if applicable.
For data portability requests, we will select a format to provide your personal information that is readily useable and in a format that allows you to transmit this information to another entity without hindrance. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

If you are 16 years of age or older, you have the right to direct us to not sell your personal information at any time (the “right to opt-out”). We do not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the “right to opt-in”) from either the consumer who is at least 13 but not yet 16 years of age, or the parent or guardian of a consumer less than 13 years of age.
Consumers who opt-in to personal information sales may opt-out of future sales at any time. Except possibly for “cookies” obtained by third parties when you visit OG&E’s website or online services, OG&E has not sold consumers’ personal information in the preceding 12 months for any monetary value and does not intend to sell in the future for any monetary value. However, we could be involved in programs that could be considered a “sale” under the California Consumer Privacy Act, such as in connection with cookies that our business partners may have collected on our website or online services in the preceding 12 months.
If you have visited OG&E’s website or a website operated on behalf of OG&E in the last twelve months, electronic “cookies” and other metadata about you may have been obtained by OG&E business partners for their commercial use, unless you have disabled or opted-out of the use of your “cookies” when you visited the websites.

We will not discriminate against you for exercising any of your California Consumer Privacy Act rights. Unless permitted by law, OG&E will not as a result of you exercising your privacy rights under the California Consumer Privacy Act:
•    Deny goods or services to you.
•    Charge you different prices or rates for goods or services, including through the use of discounts or other benefits, or imposing penalties.
•    Provide a different level or quality of goods or services to you, if you exercise your rights.
•    Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services

Children’s privacy is important. We have areas of our website intended for use by children that contain information about energy and safety. We also provide free classroom materials for teachers about energy awareness and safety. We do not monitor the age of users of the website and do not intentionally collect information from children under the age of 13. If you are under the age of 13, you should not submit personal information on this website or any other website without the consent of your parent or guardian

We will review this Privacy Policy when significant changes occur and at least every 12 months. We will notify you of material changes through updates on OG&E’s website, https://www.oge.com, including how to obtain prior versions of this Privacy Policy upon request.