Check out the information below to learn more about being an OG&E customer and how to stay safe around electricity.
Helping Others
Lend-a-Hand gives you the chance to help those having trouble paying their utility bills by adding a few extra dollars to your OG&E bill payment. Your tax-deductible contribution is forwarded to The Salvation Army, which distributes the money to help pay for electricity, gas, fuel or firewood for your neighbors in need.
For more information, contact The Salvation Army office in your area. To locate the nearest office of The Salvation Army, call 405-840-0735.
Scammers have been targeting our customers by phone, email and door-to-door, saying they work for OG&E. Be aware of our process for contacting our customers, so you don’t fall victim to these scams.
If it doesn’t seem like it’s OG&E on the phone, hang up and contact us immediately. The only verified numbers to pay your bill by phone, which can also be found on your monthly bill, are 405-272-9741 (in the OKC metro), 800-272-9741 (outside the OKC metro) or you can call U.S. Payments at 877-306-9274 (fees will apply). What you should know:
- We will not call and ask for your full bank information or credit card number over the phone.
- We will not demand that you pay ANY bill with a pre-paid debit card.
- We will not call you directly even if your balance is past due and ask for payment.
- We will not call you to ask for a payment over the phone.
- We will not ask that you meet in person to make a payment.
- We will not come to your house or business to collect payment in cash.
- We will not call and threaten immediate disconnection without prior notice.
- We will not come to your home demanding payment or selling products like solar panels.
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Online Imposters -
Phones and Email Scams -
Door-to-Door -
Keeping Your Information Secure
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Scammers are manipulating search results through common search engines such as Google, Yahoo, and Bing and using fraudulent 800 numbers imitating payment processors to lead customers to believe they are calling us to pay their bill. Here are some tips to avoid falling into these traps:
- Always visit OGE.com/ContactUs for verified OG&E phone numbers or use the U.S. Payments phone number (fees will apply) printed directly on your OG&E monthly bill.
- Call OG&E at 405-272-9741 (in the OKC metro) or 800-272-9741 (outside the OKC metro) or U.S. Payments at 877-306-9274 (fees will apply).
- Verify the phone number before giving any information over the phone. U.S. Payments is the only third-party payment processor for OG&E.
- Do not use search engines such as Google, Yahoo or Bing to pay your bill online. Below are all of the secure ways to pay your bill:
- Pay online at OGE.com - no additional fees apply when using a bank account
- Pay on the OG&E mobile app - no additional fees apply when using a bank account
- Pay by text by signing up for myOGEalerts - no additional fees apply
- Pay by phone by calling OG&E at 405-272-9741 (in the OKC metro) or 800-272-9741 (outside the OKC metro) or by calling U.S. Payments at 877-306-9274 (fees will apply)
- Pay in person by going to one of these kiosk locations (fees will apply)
- Pay by mail - no additional fees apply.
- Verify that you are on the official OG&E website when conducting web searches:
- Scammers will closely mimic our site but often have misspellings or extra characters. Check for inconsistencies in the domain name and site pages.
- Look for a padlock icon in the address bar. This signifies a secure connection, providing an extra layer of protection.
Consider using the OG&E app for secure payments, sign up for myOGEalerts, or visit here for other safe ways to pay.
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More sophisticated scammers have used software that lets them show the OG&E name and customer service number on your Caller ID, and some have set up fake phone lines when you call a given number to confirm.
The scammer typically threatens to send out a technician to turn off your power unless you pay a delinquent bill. The scammer may demand you pay the delinquent bill with a pre-paid debit card or tell you that someone will come to your home to collect the payment in cash.
If someone calls you claiming to be an OG&E employee and asks for money, this is an immediate “red flag” that it may be a scam.
We will not ask you for your bank information or a credit card number over the phone. Nor will we ask you to settle a bill using cash or prepaid debit cards, such as GreenDot cards.
Here are three simple steps you can take to stay safe and protect yourself from scams.
1. If you are unsure about your bill being delinquent, you can
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Log in to your oge.com account to see if you have a balance.
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Call us and use our automated system to get account information, including last payment receipt date and new account balance.
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Call us and talk to a customer service representative.
2. Delete all suspicious emails that require “immediate action” to verify your account details or that demand personal information,
3. Ignore all suspicious requests for personal information, such as bank account numbers, usernames and passwords, credit card numbers or social security numbers.
You can report scam calls to the Federal Trade Commission or state consumer protection agency.
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Scammers may go door-to-door in neighborhoods trying to collect payment or sell products. Be aware that we do not collect money or sell products in this way. Here are some helpful tips:
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OG&E does not go door-to-door collecting money. Be cautious of people who demand immediate and up-front payment.
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Don’t answer the door for unsolicited service offers. The only reason for OG&E personnel to be at your door is for a scheduled service call or routine vegetation management work.
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Some solar companies have been going door-to-door offering solar products and stating they are OG&E approved or OG&E partners. This is untrue. OG&E does NOT have any solar panel installation partners. We DO NOT recommend or partner with ANY company selling solar generation equipment.
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Whether you’re calling in or conducting business with us online, we want to make sure your identity is always protected. That’s why we’re compliant with a federal program called “Red Flag Rules.”
The Fair and Accurate Credit Transactions Act (“FACTA”) provides consumers with increased protection from identity theft. As a result of FACTA, a new federal program has developed “Red Flag Rules.” A “Red Flag” is a pattern, practice or specific activity that indicates the possible existence of identity theft.
Through this Identity Theft Program, OG&E intends to comply with the Red Flag Rules and to reduce the risk of identity theft that could adversely affect OG&E customers and/or the safety and soundness of OG&E. Based on the definition of “covered accounts” contained in the Red Flag rules, OG&E considers all residential electric service accounts, certain general service accounts (i.e., commercial or business accounts in an individual’s name) and certain security lighting accounts (i.e., security lighting accounts in an individual’s name) as covered accounts subject to this program. Such accounts relate to personal, family or household purposes or any other account which there is reasonably foreseeable risk to customers or to the safety and soundness of OG&E.
To protect you from the possibility of identity theft, our customer service advocates may ask for additional identifying information or refuse to talk to a third party on your account due to this regulation. We value your privacy.
Explore this interactive guide to learn more about what’s included and better manage your budget.
The California Consumer Privacy Act of 2018 (“CCPA”) gives California residents certain rights regarding their personal information. For more details and information about how we use and protect your personal information, please visit our CCPA-FAQ
